Our happiness team is always here to assist.
Common purchase queries answered
How To Enter and Buy Tickets
The competitions are on a pay as you go basis. You will have to answer our question before you can buy the tickets. Only those with the correct answer will be entered into the draw. This is to separate us as a competition website and not a lottery. You can win up to £5000 on the monthly competition depending on the amount of tickets sold. 600 tickets are needed to trigger the full £5000 jackpot for that month, smaller prizes can also be won in the case 600 entries are not met. Free entry route available in the Terms Of Service.
The competitions are drawn live on our Facebook Page. A link to this is in the footer. Only players with correct answers will be entered into the draw. The amount of tickets left can be seen on the competitions page.
Complete the registration form and create your free account. Make sure you fill in the correct details, we want to be able to contact you if you have won! You can access the registration form here.
You can change your address through your online account. Alternatively, contact our support team and we will be happy to update the details for you.
Yes, details of all of your purchases can be found in your online account.
The monthly draw will end on the last day of the month and the winner will be drawn on the 1st of each month on our Facebook Page providing the minimum number of tickets has been reached. 600 entries triggers the full £5000 jackpot. Depending on the amount of tickets sold for that month, a smaller prize may be given instead.
Better odds competitions are more expensive per ticket however, there are a lot less tickets up for grabs, this gives you an incredible chance of winning! Only those with correct answers will be entered.
We have 2 tiers: Free Account and Felix Premium Subscription.
Free Account – You can enter any competition for the full price or for information on the free entry route, see Terms Of Service. You get access to a reward points system.
Felix Premium Membership – You will get 5% off all competitions including extra, exclusive discounts on certain competitions! You can become a Premium Member for FREE. All you have to do is invite your friends and a minimum of 3 friends become active players. Email us at email@example.com with the names of the friends who you have invited and are active players and you will receive an upgraded account!
Yes of course you can! You can become a Premium Member for FREE. All you have to do is invite your friends and a minimum of 3 friends become active players. Email us at firstname.lastname@example.org with the names of the friends who you have invited and are active players and you will receive an upgraded account!
Winners questions answered
Winning with Felix Competitions
As soon as we have verified who you are and your payment information (Anti-Money Laundering), we will arrange a transfer of funds to your bank account within 10 working days.
We will contact you as soon as possible over telephone or email, it is very important to keep your contact details up to date! You can check if you have won any competitions on our Facebook page. Several links are on our website.
Once we verify you, we will send your details to our suppliers with a confirmation sent directly to you. All you have to do is wait for it to arrive! We aim to process your win within 10 days, after that, the liability passes onto the supplier. You will be emailed details of this.
We will process your win within 10 working days, our suppliers will then ship the goods directly to you. Delivery times may vary and we are not liable for any delays or faulty goods, you will have to liase directly with the supplier. These details will all be sent to you for ease.
Contact our email email@example.com and one of our trained staff will help you with anything you need.
All competition tickets are non-refundable as per our Terms & Conditions.
Felix Competitions is a trading name of Click And Win Limited, a company registered in England and Wales under company no. 13309110. Registered business address; 1 Fenwick Drive, Manchester, M24 4SN. Contact number for business purposes 07958040540. Email for customer help firstname.lastname@example.org